Shipping and Delivery Policy

1. Made to Order

Every Inkwallart product is printed and finished to order by our printing partners after you place your order. Nothing is taken from existing stock.

Your delivery time is therefore made up of:

• Production time: the time needed to print, finish, frame (where applicable), check and pack your order; and
• Shipping time: the time the carrier needs to deliver the parcel after it has been dispatched.

2. Production Times

Production usually takes:

• Posters and unframed prints: 2 to 5 business days;
• Framed posters and canvas prints: 2 to 7 business days.

Production can take longer during busy periods (for example before major holidays). Business days are Monday to Friday, excluding public holidays at the production location.

3. Shipping Destinations and Times

We currently ship to the destinations offered at checkout. If your country is not available at checkout, we cannot deliver there yet.

After dispatch, delivery usually takes:

• United States: 3 to 8 business days;
• Other destinations: the estimate shown at checkout, typically 5 to 20 business days depending on the country and carrier.

Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise. Carrier delays, weather, customs procedures and peak seasons may extend them.

4. Shipping Costs

Shipping costs are calculated at checkout from your delivery address and the products in your cart, and are shown before you pay. Some products include shipping in their price; these are marked “Free shipping” in our design studio and at checkout.

5. Production and Shipping From Several Locations

To shorten delivery times, our printing partners may produce your order in the facility closest to you. Orders with several products may therefore arrive in more than one parcel. You will not be charged extra delivery fees because we split an order.

6. Order Confirmation and Tracking

You will receive an email when we receive your order and another one with tracking details when each parcel is dispatched. You can also see the status of your order in your account or on our order tracking page.

7. Delivery Address

Please check your delivery address carefully before placing your order. Because production starts soon after an order is placed, we may not be able to change the address afterwards.

If a parcel is returned to us because of an incomplete or incorrect address provided by you, or because it was not collected, we can resend it after you pay the additional shipping cost.

8. Customs, Duties and Taxes

For deliveries outside the country of production, customs duties, import taxes and carrier handling fees may apply. Unless the checkout states that they are included, these charges are your responsibility. See section 12 of our Terms of Service.

9. Damaged, Lost or Incorrect Parcels

If your order arrives damaged or incorrect, or if it has not arrived within the expected time, please contact us at [email protected] within 30 days of the delivery date (or of the latest estimated delivery date, for a lost parcel). Include your order number and, for damaged products, photos of the product and the packaging.

We will arrange a free reprint or a refund in accordance with our Refund and Right of Withdrawal Policy. This does not affect your statutory rights.

10. Contact Us

For questions about shipping and delivery, contact [email protected].